UCD focuses on:
Usability goals
User characterise
Environment
Tasks
Workflow
Usability goals
Effective to use
Efficient to use
` Safe to use
Have good utility
Easy to learn
Easy to remember to use
User Characteristics
Gender
Age
Disabilities
Left/right handed
Height
Environment
Where will the product be used
Indoors/outdoors
Personal use
Office
Tasks
Tasks they perform and tasks they would like to perform
Example workflow
User encounters problem with software on their computer.
Tell tutor
Tell Martin
Email helpdesk
Send someone out
Check the computer
Fix it
Send an invoice to martin
Martin gets in contact with teacher
Teachers get back to student
Tesco.ie
Tesco website. Customer picks shopping
Tesco staff gets shopping
Delivery driver
Customer
Tesco Warehouse
The order comes through on the computer.
A member of staff will receive the order on computer.
Staffs gets the order
Loaded into the truck
Delivered to your home .
What is important to users the tasks users do,the order they do then and the frequency.
users work environment
problems and constraints that affect users
users expectations
output required
how can the design facilite users to achieve goals
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